Return Policy
At CellomaStore, we want you to be completely satisfied with your purchase. If you're not satisfied with your purchase for any reason, you may return it for a refund or exchange subject to the following conditions:
1. Eligibility:
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Returns must be initiated within [number] days of the purchase date.
2. Return Process:
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To initiate a return, please contact our customer service team at info@cellomastore.com to request a return authorization.
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Once your return request is approved, you will receive instructions on how to return your item.
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Please ensure that your return package includes a copy of your original order receipt or proof of purchase.
3. Refunds:
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Once your return is received and inspected, we will process your refund within 10 business days.
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Refunds will be issued to the original payment method used for the purchase.
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Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to our error or a defective product.
4. Exchanges:
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If you would like to exchange your item for a different size, color, or product, please indicate your preference when requesting a return authorization.
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Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.
5. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
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We may require photo evidence of the damage or defect to process your return.
6. Non-Returnable Items:
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Certain items are not eligible for return, including digital downloads, gift cards, and personalized or custom-made products.
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Sale items are also non-returnable unless they are defective or damaged.
7. Contact Us:
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If you have any questions or concerns about our return policy, please contact us at info@cellomastore.com for assistance.